Krisp vs PolyAI
Which Customer Support AI tool is better in 2026?
Krisp
Voice AI for meetings with #1 noise cancellation, accent AI, translation, and AI note taker.
PolyAI
The world's most lifelike voice AI agents for enterprise customer service.
Side-by-side
PolyAI is the more established option (raised $120M), but Krisp is cheaper to start.
| Metric | Krisp | PolyAI |
|---|---|---|
| Taglinei | Voice AI for meetings with #1 noise cancellation, accent AI, translation, and AI note taker. | The world's most lifelike voice AI agents for enterprise customer service. |
| Foundedi | 2017 | 2017 |
| HQi | Berkeley, US | London, GB |
| Employeesi | 51-200 | 201-500🏆 |
| Neuron scorei | 52 | 59🏆 |
| Total fundingi | $17.5M | $120M🏆 |
| Latest roundi | Series A · Feb 2021 | Series C · May 2024 |
| Valuationi | — | — |
| Cheapest paid plani | —🏆 | — |
| Free plani | ✓ Free | ✗ |
| Free triali | ✗ | ✓ |
| Top tier pricei | Business · Contact sales | Enterprise · Contact sales |
| Pricing summaryi | 4 published plans | 1 published plans |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Krisp and PolyAI.
| Capability | Krisp | PolyAI |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✗ | ✗ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | 2 (JavaScript, Python) |
| Free plan | ✓ | ✗ |
| Free trial | ✗ | ✓ |
| Verified | ✗ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Krisp
- Offers a free plan
- Lower starting price ($16/mo)
🔵 Strengths of PolyAI
- Has raised more capital ($120M vs $17.5M)
- Higher Neuron score (59 vs 52)
- Offers a free trial
Which should you choose?
Choose Krisp if price matters most — it starts at Free · From $16/mo, which is friendlier for teams watching burn. Both AI Customer Support tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose PolyAI if you want the most established option — it has raised $120M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Krisp vs PolyAI — which is better?
It depends on your priority. Krisp is the leaner option; PolyAI has broader feature depth. See the side-by-side table above.
Is Krisp cheaper than PolyAI?
Yes — Krisp's cheapest paid plan is Free, while PolyAI's is Enterprise · Contact sales.
Do Krisp and PolyAI offer free plans?
Krisp: Yes, has a free plan. PolyAI: Free trial only.
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