11x vs Jio Haptik
Which Customer Support AI tool is better in 2026?
11x
Digital workers that don't just automate tasks – they transform your business with human-like intelligence.
Jio Haptik
Enterprise-grade conversational AI agents that deliver human-like customer experiences at infinite scale.
Side-by-side
11x is the more established option (raised $74M); pricing is comparable on both sides.
| Metric | 11x | Jio Haptik |
|---|---|---|
| Taglinei | Digital workers that don't just automate tasks – they transform your business with human-like intelligence. | Enterprise-grade conversational AI agents that deliver human-like customer experiences at infinite scale. |
| Foundedi | 2022🏆 | — |
| HQi | US | Mumbai, IN |
| Employeesi | — | 201-500🏆 |
| Neuron scorei | 68🏆 | 60 |
| Total fundingi | $74M🏆 | Undisclosed |
| Latest roundi | Series B · Nov 2024 | acquired |
| Valuationi | $350M🏆 | — |
| Cheapest paid plani | — | — |
| Free plani | ✗ | ✗ |
| Free triali | ✗ | ✗ |
| Top tier pricei | Enterprise · Contact sales | Enterprise · Contact sales |
| Pricing summaryi | 1 published plans | 1 published plans |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for 11x and Jio Haptik.
| Capability | 11x | Jio Haptik |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✗ | ✗ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | 2 (JavaScript, Python) |
| Free plan | ✗ | ✗ |
| Free trial | ✗ | ✗ |
| Verified | ✗ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of 11x
- Has raised more capital ($74M vs Undisclosed)
- Higher Neuron score (68 vs 60)
- Newer company (2022)
🔵 Strengths of Jio Haptik
- Strong in AI Customer Support
Which should you choose?
Choose Jio Haptik if price matters most — it starts at Enterprise · Contact sales, which is friendlier for teams watching burn. Both AI Customer Support tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose 11x if you want the most established option — it has raised $74M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
11x vs Jio Haptik — which is better?
It depends on your priority. 11x has raised more capital and is the more established option; Jio Haptik has broader feature depth. See the side-by-side table above.
Is 11x cheaper than Jio Haptik?
No — Jio Haptik's cheapest paid plan is Enterprise · Contact sales, while 11x's is Enterprise · Contact sales.
Do 11x and Jio Haptik offer free plans?
11x: Paid only. Jio Haptik: Paid only.
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