Decagon vs Gradient Labs
Which Agents AI tool is better in 2026?
Decagon
AI agents that actually solve customer problems
Gradient Labs
Procedural AI agents that deliver specialist customer support for regulated industries.
Side-by-side
| Decagon | Gradient Labs | |
|---|---|---|
| Tagline | AI agents that actually solve customer problems | Procedural AI agents that deliver specialist customer support for regulated industries. |
| Founded | 2023 | 2023 |
| HQ | San Francisco, US | London, GB |
| Employees | 50-200 | 11-50 |
| Total funding | $546M | $13M |
| Latest round | Series D · Jan 2026 | Series A · Jul 2025 |
| Valuation | $4.5B | — |
| Cheapest paid plan | — | Pricing not disclosed |
| Free plan | ✗ | ✗ |
| Free trial | ✗ | ✗ |
| Top tier price | Enterprise Custom · Contact sales | Pricing not disclosed |
| Pricing summary | 1 published plans | Pricing not listed |
| Categories |
Capability matrix
Developer-facing capabilities and access signals for Decagon and Gradient Labs.
| Capability | Decagon | Gradient Labs |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✓ | ✗ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | — |
| Free plan | ✗ | ✗ |
| Free trial | ✗ | ✗ |
| Verified | ✓ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Decagon
- Has raised more capital ($546M vs $13M)
- Higher Neuron score (62 vs 43)
- Verified profile
🔵 Strengths of Gradient Labs
- Strong in AI Agents
Which should you choose?
Choose Gradient Labs if price matters most — it starts at Pricing not listed, which is friendlier for teams watching burn. Both AI Agents tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Decagon if you want the most established option — it has raised $546M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Decagon vs Gradient Labs — which is better?
It depends on your priority. Decagon has raised more capital and is the more established option; Gradient Labs has broader feature depth. See the side-by-side table above.
Is Decagon cheaper than Gradient Labs?
No — Gradient Labs's cheapest paid plan is Pricing not listed, while Decagon's is Enterprise · Contact sales.
Do Decagon and Gradient Labs offer free plans?
Decagon: Paid only. Gradient Labs: Paid only.
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