Chatbase vs Moveworks
Which Customer Support AI tool is better in 2026?
Chatbase
Custom AI chatbots trained on your data.
Moveworks
AI copilot for enterprise IT and HR
Side-by-side
Moveworks is the more established option (raised $315M), but Chatbase is cheaper to start.
| Metric | Chatbase | Moveworks |
|---|---|---|
| Taglinei | Custom AI chatbots trained on your data. | AI copilot for enterprise IT and HR |
| Foundedi | 2023 | 2016🏆 |
| HQi | San Francisco, US | Mountain View, US |
| Employeesi | 11-50 | 500-1000🏆 |
| Neuron scorei | 50 | 54🏆 |
| Total fundingi | $3M | $315M🏆 |
| Latest roundi | Seed · Nov 2023 | Acquisition · Mar 2025 |
| Valuationi | — | $2.9B🏆 |
| Cheapest paid plani | —🏆 | — |
| Free plani | ✓ Build your agent for free | ✗ |
| Free triali | ✗ | ✗ |
| Top tier pricei | Enterprise · Contact sales | Enterprise · Contact sales |
| Pricing summaryi | 2 published plans | 1 published plans |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Chatbase and Moveworks.
| Capability | Chatbase | Moveworks |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✗ | ✓ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | 1 (JavaScript) | — |
| Free plan | ✓ | ✗ |
| Free trial | ✗ | ✗ |
| Verified | ✗ | ✓ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Chatbase
- Offers a free plan
- Lower starting price ($19/mo)
- Newer company (2023)
🔵 Strengths of Moveworks
- Has raised more capital ($315M vs $3M)
- Higher Neuron score (54 vs 50)
- More mature (2016)
- Verified profile
Which should you choose?
Choose Chatbase if price matters most — it starts at Free · From $19/mo, which is friendlier for teams watching burn. Both AI Customer Support tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Moveworks if you want the most established option — it has raised $315M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Chatbase vs Moveworks — which is better?
It depends on your priority. Chatbase is the leaner option; Moveworks has broader feature depth. See the side-by-side table above.
Is Chatbase cheaper than Moveworks?
Yes — Chatbase's cheapest paid plan is Free, while Moveworks's is Enterprise · Contact sales.
Do Chatbase and Moveworks offer free plans?
Chatbase: Yes, has a free plan. Moveworks: Paid only.
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