Beside vs Marr Labs
Which Customer Support AI tool is better in 2026?
Beside
An AI receptionist for the real economy that never misses a call
Marr Labs
AI voice agents for regulated industries
Side-by-side
Beside is the more established option (raised $32M); pricing is comparable on both sides.
| Metric | Beside | Marr Labs |
|---|---|---|
| Taglinei | An AI receptionist for the real economy that never misses a call | AI voice agents for regulated industries |
| Foundedi | 2024 | 2023🏆 |
| HQi | Paris, FR | San Francisco, United States |
| Employeesi | 11-50🏆 | 10 |
| Neuron scorei | 64🏆 | 62 |
| Total fundingi | $32M🏆 | Undisclosed |
| Latest roundi | Series A | Seed |
| Valuationi | — | — |
| Cheapest paid plani | Pricing not disclosed | Pricing not disclosed |
| Free plani | ✓ | ✗ |
| Free triali | ✓ | ✗ |
| Top tier pricei | Pricing not disclosed | Pricing not disclosed |
| Pricing summaryi | Free | Custom |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Beside and Marr Labs.
| Capability | Beside | Marr Labs |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✗ | ✓ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✓ |
| SDK languages | — | — |
| Free plan | ✓ | ✗ |
| Free trial | ✓ | ✗ |
| Verified | ✗ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Beside
- Has raised more capital ($32M vs Undisclosed)
- Higher Neuron score (64 vs 62)
- Offers a free plan
- Offers a free trial
🔵 Strengths of Marr Labs
- More mature (2023)
Which should you choose?
Choose Marr Labs if price matters most — it starts at Custom, which is friendlier for teams watching burn. Both AI Customer Support tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Beside if you want the most established option — it has raised $32M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Beside vs Marr Labs — which is better?
It depends on your priority. Beside has raised more capital and is the more established option; Marr Labs has broader feature depth. See the side-by-side table above.
Is Beside cheaper than Marr Labs?
No — Marr Labs's cheapest paid plan is Custom, while Beside's is Free.
Do Beside and Marr Labs offer free plans?
Beside: Yes, has a free plan. Marr Labs: Paid only.
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