Userlens is an AI customer success platform built around agentic CSMs that aim to never miss churn signals or upsell opportunities. The system monitors accounts for churn signals, adoption metrics, and engagement patterns across product analytics, CRM, billing, and support tools. It generates talking points and QBR decks based on each company's playbooks to help teams upsell and renew large deals. The company is based in Helsinki, Finland, was founded in 2025, and is part of YC's Spring 2026 batch.
Userlens
ActiveAI CSM that never misses churn and upsells
Total raised
$500K
1 round
Stage
Seed
Jan 2026
Team
1-10
since 2026
Pricing
—
Founded
2026
Helsinki, Finland
Agent-ready
—
Agentic AI customer success manager
Churn-signal monitoring across accounts
Upsell opportunity detection
Adoption and engagement metric tracking
Integration with product analytics, CRM, billing, and support tools
Auto-generated talking points from company playbooks
Automated QBR deck generation
Account health monitoring to support renewals
12/100
Early
MCP server
Public API
Webhooks
OAuth 2.0
SDKs
No public agent surfaces detected yet.
Jan 2026 Seed $500K ● Y Combinator
Capital network
$500K raised ·1 backer·10 network links
- Backers1
- Shared portfoliocompanies these backers also fund
- Extended networkfunds that co-invest alongside them
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- What is Userlens?
- Userlens is an AI customer success platform with agentic CSMs that monitor accounts for churn signals and upsell opportunities across product, CRM, billing, and support data.
- What data sources does it use?
- It monitors churn signals, adoption metrics, and engagement patterns across product analytics, CRM, billing, and support tools.
- How does Userlens support QBRs?
- It generates talking points and QBR decks based on each company's playbooks to help teams upsell and renew large deals.
- Who is Userlens built for?
- It is built for customer success teams that want to catch churn risk and expansion opportunities across their accounts automatically.
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