What Unisson does
Unisson builds AI agents that operate inside customer-facing software products to automate B2B software implementation and support. The agents execute tasks and answer questions grounded in live data from real customer environments, with the aim of reducing time-to-value during onboarding and implementation.
Key capabilities
Its core products include Runner, an agent that completes complex customer tasks by coordinating workflows built through natural language; Explorer, which keeps product knowledge current by gathering information from sources of truth; and a Runner API that lets third-party agents gain product expertise. Actions are logged with screenshots and decision traces for auditability, and the company notes built-in safeguards against prompt injection and SOC 2 compliance. Unisson states agents can learn a product in under 30 minutes.
Who it's for
Unisson is built for customer-facing teams such as customer success, sales engineering, implementation, forward-deployed engineering, and go-to-market functions at enterprise software companies.