Overview
Textline is a business text-messaging platform founded in 2015 by Alan Braverman and Mark Lilien, based in San Francisco. It gives teams shared, collaborative SMS inboxes to text customers for support, sales, marketing, and logistics, with a strong emphasis on security and compliance, including HIPAA-compliant texting. The company is backed by investors including Craft Ventures.
Product and Use
Textline provides shared phone numbers and inboxes where multiple agents can collaborate, along with routing, tags, shortcuts, internal "whispers," scheduled and bulk messaging, surveys, and automation. A consent webform and compliance tooling help regulated teams collect opt-ins and protect data. Native integrations connect Textline to CRMs and help desks such as Salesforce, Zendesk, HubSpot, and Slack, and an API and webhooks support custom workflows. Textline targets support, sales, and operations teams, especially in healthcare and other regulated industries, that need secure, two-way business texting at scale.