What ServiceNow AI Research does
ServiceNow AI Research, which grew out of the acquisition of Montreal-based Element AI, is the research arm of ServiceNow focused on advancing enterprise AI. It develops foundation models and agentic systems intended to support work across enterprise platforms, while studying AI trust, safety, and security.
Key capabilities
- Development of enterprise-grade foundation models, including the Apriel model family
- Research on adaptive, autonomous agents for complex environments
- Multimodal systems unifying text, images, audio, and structured data
- Work on AI trust and security, including fairness, transparency, and safety
- Programs in low-data learning, human decision support, and language-based human-machine interaction
Who it's for
The group's work supports enterprises adopting AI agents and intelligent automation, and it engages the broader research community through open research and collaboration. Its outputs feed enterprise products and document-processing capabilities within ServiceNow.