Polimorphic is a New York-based govtech company that digitizes resident services for cities, counties and states. Its platform combines AI chatbots, voice AI for inbound calls, a constituent relationship management (CRM) system, workflow automation, and permitting and licensing tools. The company says its 311-style products cut call volume, reduce voicemails by up to 90 percent, and reduce walk-in requests by up to 75 percent. More than 200 public-sector departments at the city, county and state levels use Polimorphic, including the city of Pacifica, CA; Tooele County, UT; Polk County, NC; and the town of Palm Beach, FL. In July 2025 the company raised an $18.6M Series A led by General Catalyst with continued backing from M13 and Shine Capital, following a $5.6M seed in late 2023.
Polimorphic
ActiveAI platform for local government service delivery and 311 citizen services
Total raised
$24.2M
2 rounds
Stage
Seed
Team
11-50
since 2021
Pricing
Freemium
free plan
Founded
2021
New York, United States
Agent-ready
API
Score 40/100
AI chatbot for resident Q&A on government websites
Voice AI to answer and triage inbound government calls
Government-specific CRM for constituent case tracking
Workflow automation for service requests
Permitting and licensing application tools
AI-powered search across government knowledge bases
311 service request intake and routing
Analytics on resident engagement and call deflection
40/100
Developing
MCP server
Public API
Webhooks
OAuth 2.0
SDKs
— Seed $5.6M incl. M13 +2
— Series A $18.6M incl. General Catalyst +2
Capital network
$24.2M raised ·4 backers·10 network links
- Backers4
- Shared portfoliocompanies these backers also fund
- Extended networkfunds that co-invest alongside them
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- Who uses Polimorphic?
- Cities, counties and state agencies across the US, with 200+ public-sector departments on the platform.
- How much did Polimorphic raise?
- An $18.6M Series A led by General Catalyst in July 2025, plus a $5.6M seed in 2023.
- What does the AI do?
- It answers resident questions, routes service requests, and automates permitting, licensing and CRM workflows.
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