What Modern does
Modern is an AI-native IT service platform run by always-on AI agents, positioning itself as an AI-native alternative to ServiceNow. It consolidates the IT function, automating help desk, access, hardware, onboarding and offboarding, security, and procurement end to end inside the channels teams already use.
Key capabilities
- Always-on AI agents that automate IT and operational requests
- Works across Slack, Teams, email, voice, WhatsApp, and Telegram
- Can sit on top of existing ITSM/ESM platforms like ServiceNow or Jira Service Management to automate requests
- Can also operate as a standalone ITSM platform
Who it's for
Modern is aimed at enterprise IT and operations teams that want to automate a large share of internal service requests. Its differentiation in the AI agents category is an AI-native IT function that either overlays existing ITSM tools or replaces them while meeting users in their existing channels. The company is a Y Combinator-backed company (Spring 2026).