Overview
Listen Labs is an AI-powered consumer research platform that automates qualitative research end to end. It recruits participants from a network of tens of millions, runs AI-moderated video, audio and text interviews with personalized follow-up questions, and synthesizes the results into themes, personas and report decks within hours. Brands including Microsoft, Canva, Perplexity, Robinhood and Sweetgreen use it to understand what customers want and why.
Traction and Funding
Founded in 2023 by Harvard classmates Alfred Wahlforss and Florian Juengermann, Listen Labs raised a combined $27 million seed and Series A led by Sequoia Capital, followed by a $69 million Series B in January 2026 at a $500 million valuation led by Ribbit Capital. The company was named to the Forbes AI 50 in 2026.
Why It Matters
Traditional qualitative research is slow and expensive, limiting how often teams can talk to customers. By moderating interviews with AI and automating recruitment and analysis, Listen Labs compresses weeks of research into a single day, making continuous customer discovery practical for product, brand and marketing teams.