What Lance does
Lance provides AI agents that run hotel operations. Its multimodal agents handle guest communication and operational tasks across hotel systems, working like staff to resolve requests end-to-end rather than just routing them.
Key capabilities
- Answers guest phone calls, SMS, and email and resolves requests autonomously
- Uses computer-use agents that visually navigate hotel software, including property management systems, task platforms, and reservation tools, without requiring custom API integrations
- Works with legacy systems and can be set up with minimal configuration
- Executes tasks such as wake-up calls, work orders, reservation changes, housekeeping coordination, and restaurant bookings and upsells
Who it's for
Lance is built for hotels and hotel chains that want to reduce front-desk workload and automate guest services at scale. The company cites independent testing and reports reduced call volumes for properties using the agents.