Humoniq is an AI-native business process outsourcing provider for the travel and transport industries, which outsource roughly $20B of customer support each year. The company replaces traditional human-staffed outsourcing with voice and text AI agents that handle both front-office interactions (flight changes, baggage inquiries) and back-office tasks (refunds, reservations). It integrates with global distribution systems and back-office tools to automate phone, chat, email, and social inquiries for airlines and travel agencies. Founded in 2025, Humoniq was part of YC's Summer 2025 batch and is led by the team that previously built Flightfox.
Humoniq
ActiveAI-Native BPO for travel & transport
Total raised
$500K
1 round
Stage
Seed
Jan 2025
Team
1-10
since 2025
Pricing
—
Founded
2025
San Francisco, United States
Agent-ready
—
AI-native BPO purpose-built for travel and transport
Voice AI agents for front-office customer interactions
Text AI agents for chat, email, and social inquiries
Handling of flight changes and baggage inquiries
Back-office automation for refunds and reservations
Integration with global distribution systems (GDS)
Integration with airline and travel-agency back-office tools
Coverage across phone, chat, email, and social channels
12/100
Early
MCP server
Public API
Webhooks
OAuth 2.0
SDKs
No public agent surfaces detected yet.
Jan 2025 Seed $500K ● Y Combinator
Capital network
$500K raised ·1 backer·10 network links
- Backers1
- Shared portfoliocompanies these backers also fund
- Extended networkfunds that co-invest alongside them
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- What is Humoniq?
- Humoniq is an AI-native business process outsourcing provider for travel and transport that uses voice and text AI agents to automate front- and back-office customer support for airlines and travel agencies.
- What tasks can its agents handle?
- Front-office tasks like flight changes and baggage inquiries, and back-office tasks such as refunds and reservations.
- What systems does it integrate with?
- It integrates with global distribution systems (GDS) and airline and travel-agency back-office tools.
- Which channels does it cover?
- It automates inquiries across phone, chat, email, and social channels.
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