What Codyco does
Codyco is an AI reservation and phone agent built for hotel groups. It answers incoming calls 24/7, handles guest questions, and books rooms directly into property management systems, capturing booking opportunities that would otherwise be missed during nights, weekends, and peak times.
Key capabilities
- End-to-end phone booking with reservations recorded automatically in the PMS
- Integrations with hotel systems including Opera Cloud, Sihot, and Apaleo
- Answers frequently asked questions and forwards complex inquiries to staff
- Multilingual handling for international guests
- Designed for hotel-group data protection and brand-compliance standards
- Staged rollout from basic call coverage to full phone-center replacement
Who it's for
Codyco is positioned for multi-property hotel groups rather than single independent hotels, addressing staffing shortages that make round-the-clock reception coverage difficult. By answering every call and converting it into a direct booking, it aims to recover revenue lost to missed calls.