Gorgias vs Rep AI
Which Customer Support AI tool is better in 2026?
Gorgias
Rep AI
Conversational AI sales concierge for Shopify brands
Side-by-side
Gorgias is the more established option (raised $59M), but Rep AI is cheaper to start.
| Metric | Gorgias | Rep AI |
|---|---|---|
| Taglinei | — | Conversational AI sales concierge for Shopify brands |
| Foundedi | 2015🏆 | 2019 |
| HQi | — | Tel Aviv, IL |
| Employeesi | 11-50 | 11-50 |
| Neuron scorei | 74 | 76🏆 |
| Total fundingi | $59M🏆 | $10M |
| Latest roundi | Series C | Series A · Aug 2024 |
| Valuationi | — | —🏆 |
| Cheapest paid plani | Pricing not disclosed | From $79/mo🏆 |
| Free plani | ✓ | ✗ |
| Free triali | ✓ | ✓ |
| Top tier pricei | Pricing not disclosed | Pricing not disclosed |
| Pricing summaryi | Free | Free trial · From $79/mo |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Gorgias and Rep AI.
| Capability | Gorgias | Rep AI |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✗ | ✓ |
| Webhooks | ✗ | ✓ |
| OAuth 2.0 | ✗ | ✓ |
| SDK languages | — | 1 (rest) |
| Free plan | ✓ | ✗ |
| Free trial | ✓ | ✓ |
| Verified | ✗ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Gorgias
- Has raised more capital ($59M vs $10M)
- Offers a free plan
- More mature (2015)
🔵 Strengths of Rep AI
- Higher Neuron score (76 vs 74)
- Lower starting price ($79/mo)
- Newer company (2019)
Which should you choose?
Choose Rep AI if price matters most — it starts at Free trial · From $79/mo, which is friendlier for teams watching burn. Both AI Customer Support tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Gorgias if you want the most established option — it has raised $59M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Gorgias vs Rep AI — which is better?
It depends on your priority. Gorgias has raised more capital and is the more established option; Rep AI is cheaper to start. See the side-by-side table above.
Is Gorgias cheaper than Rep AI?
No — Rep AI's cheapest paid plan is Free trial · From $79/mo, while Gorgias's is Free.
Do Gorgias and Rep AI offer free plans?
Gorgias: Yes, has a free plan. Rep AI: Free trial only.
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