Cresta vs Databricks
Which Agents AI tool is better in 2026?
Cresta
Generative AI for the contact center
Databricks
The data + AI company
Side-by-side
Databricks is the more established option (raised $5.6B); pricing is comparable on both sides.
| Metric | Cresta | Databricks |
|---|---|---|
| Taglinei | Generative AI for the contact center | The data + AI company |
| Foundedi | 2017 | 2013🏆 |
| HQi | Palo Alto, US | San Francisco, US |
| Employeesi | 101-250 | 8000+🏆 |
| Neuron scorei | 49 | 95🏆 |
| Total fundingi | $280M | $5.6B🏆 |
| Latest roundi | Series D · Nov 2024 | Series L · Dec 2025 |
| Valuationi | $1.6B | $134B🏆 |
| Cheapest paid plani | — | — |
| Free plani | ✗ | ✗ |
| Free triali | ✗ | ✓ |
| Top tier pricei | Enterprise Custom · Contact sales | Committed Use Plan · Contact sales |
| Pricing summaryi | 1 published plans | 3 published plans |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Cresta and Databricks.
| Capability | Cresta | Databricks |
|---|---|---|
| MCP support | ✗ | ✓ |
| Public API | ✓ | ✓ |
| Webhooks | ✗ | ✓ |
| OAuth 2.0 | ✗ | ✓ |
| SDK languages | — | 6 (Python, Java, R, Scala…) |
| Free plan | ✗ | ✗ |
| Free trial | ✗ | ✓ |
| Verified | ✓ | ✓ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Cresta
- Newer company (2017)
🔵 Strengths of Databricks
- Has raised more capital ($5.6B vs $280M)
- Higher Neuron score (95 vs 49)
- Offers a free trial
- More mature (2013)
Which should you choose?
Choose Databricks if price matters most — it starts at Enterprise · Contact sales, which is friendlier for teams watching burn. Both AI Agents tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Databricks if you want the most established option — it has raised $5.6B, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Cresta vs Databricks — which is better?
It depends on your priority. Cresta is the leaner option; Databricks has broader feature depth. See the side-by-side table above.
Is Cresta cheaper than Databricks?
No — Databricks's cheapest paid plan is Enterprise · Contact sales, while Cresta's is Enterprise · Contact sales.
Do Cresta and Databricks offer free plans?
Cresta: Paid only. Databricks: Free trial only.
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