Agency vs Resolve AI
Which Agents AI tool is better in 2026?
Agency
Agentic AI for customer success and customer experience
Resolve AI
AI SRE for complex production environments
Side-by-side
Resolve AI is the more established option (raised $190M); pricing is comparable on both sides.
| Metric | Agency | Resolve AI |
|---|---|---|
| Taglinei | Agentic AI for customer success and customer experience | AI SRE for complex production environments |
| Foundedi | 2024 | 2023🏆 |
| HQi | Boston, US | US |
| Employeesi | 11-50🏆 | — |
| Neuron scorei | 58 | 90🏆 |
| Total fundingi | $20M | $190M🏆 |
| Latest roundi | Series A · Nov 2025 | Series A Extension · Apr 2026 |
| Valuationi | — | — |
| Cheapest paid plani | Pricing not disclosed | — |
| Free plani | ✗ | ✗ |
| Free triali | ✗ | ✗ |
| Top tier pricei | Pricing not disclosed | Enterprise · Contact sales |
| Pricing summaryi | Enterprise · Contact sales | 1 published plans |
| Categoriesi |
Capability matrix
Developer-facing capabilities and access signals for Agency and Resolve AI.
| Capability | Agency | Resolve AI |
|---|---|---|
| MCP support | ✗ | ✗ |
| Public API | ✗ | ✗ |
| Webhooks | ✗ | ✗ |
| OAuth 2.0 | ✗ | ✗ |
| SDK languages | — | — |
| Free plan | ✗ | ✗ |
| Free trial | ✗ | ✗ |
| Verified | ✗ | ✗ |
| Active deal | ✗ | ✗ |
🟢 Strengths of Agency
- Newer company (2024)
🔵 Strengths of Resolve AI
- Has raised more capital ($190M vs $20M)
- Higher Neuron score (90 vs 58)
- More mature (2023)
Which should you choose?
Choose Resolve AI if price matters most — it starts at Enterprise · Contact sales, which is friendlier for teams watching burn. Both AI Agents tools ship core features, so the cost delta often decides it for small teams and solo operators.
Choose Resolve AI if you want the most established option — it has raised $190M, suggesting more runway for enterprise features, support, and long-term roadmap. For mission-critical workflows or larger teams, that stability often outweighs a lower monthly price.
Frequently asked questions
Agency vs Resolve AI — which is better?
It depends on your priority. Agency is the leaner option; Resolve AI has broader feature depth. See the side-by-side table above.
Is Agency cheaper than Resolve AI?
No — Resolve AI's cheapest paid plan is Enterprise · Contact sales, while Agency's is Enterprise · Contact sales.
Do Agency and Resolve AI offer free plans?
Agency: Paid only. Resolve AI: Paid only.
Explore more AI Agents tools
Contextual paths to related AI startups, deals and rankings.